At our platform, we strive to ensure every top-up is processed accurately and delivered promptly. Due to the nature of digital products, all purchases are subject to the following refund and return policy.
All game credits, diamonds, UC, or digital items are non-refundable once successfully delivered to the specified account. Please ensure that all details (Game ID, User ID, Server, etc.) are entered correctly before completing your purchase.
We are not responsible for top-ups sent to the wrong account due to incorrect information provided by the customer.
If you realize a mistake, please contact our support team immediately. We will try our best to assist, but recovery is not guaranteed once the transaction is processed.
If your payment is successful but the top-up is:
Delayed, or
Not received within a reasonable time
Please contact our support team with your order details and proof of payment. We will investigate the issue and:
Complete the top-up, or
Issue a full refund if the transaction fails permanently
If you are charged more than once for the same order, please contact us immediately. Verified duplicate transactions will be refunded accordingly.
If you suspect an unauthorized transaction, please notify us as soon as possible. We will review the case, but refunds are subject to investigation and approval.
Approved refunds will be processed within 3–7 working days, depending on your payment method and provider.
For any refund or transaction issues, please contact our customer support via WhatsApp or our support channels. Our team is ready to assist you promptly.
By completing a purchase on our platform, you agree to this Refund & Return Policy and acknowledge that digital goods are non-returnable once delivered.
